Today I had a call with a product manager from a multi-billion dollar software company. He was letting me in on a sneak peak of their next release of some software which will be launching soon. He was very excited to show me all of the work his development team had done. And, certainly, they had done a tremendous amount of it. He even said that they had do develop a new technology for these added features.
The problem is they didn't listen to the customer.
They are only implementing half of what we really need. Had they taken the time to talk with customers before development they would've had a much better product.
I'm guilty of this same oversight -- as my kids let me know when they hit the pool in Jackson Hole. But this has opened my eyes to making sure I do my due dilligence before development. And you should too.
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